Privacy Policy

Fenestra Holdings Limited (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purposes of the General Data ProtectionRegulation (GDPR), the data controller is Fenestra Holdings Limited of 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

Capitalised terms used in this Privacy Policy shall have the meanings given to them in our Terms and Conditions of Use unless expressly defined otherwise here.


We collect and process the following categories of information: 


      Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our ‘Cookie Policy’ below.

      Uses made of the information

      We use information held about you in the following ways:

      • Information you give to us. We will use this information:
      • to provide the Fenestra Service to you and enable you to access and use the Fenestra Platform; to provide you with information about other services we offer that are similar to those that you have already subscribed to or enquired about;
      • to provide you, or permit selected third parties to provide you, with information about services we feel may interest you. We will only contact you by electronic means (e-mail) with information about services similar to those which you have previously subscribed to. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (the Account registration form);
      • to notify you about changes to our service;
      • to ensure that content from our site and the Fenestra Platform is presented in the most effective manner for you and for your computer.
      • Information we collect about you. We will use this information:
      • to administer our site and the Fenestra Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
      • to allow you to participate in interactive features of our service, when you choose to do so;
        as part of our efforts to keep our site safe and secure; and
      • to make suggestions and recommendations to you and other users of our site and the Fenestra Platform about services that may interest you or them.


      You agree that we have the right to share your personal information with:

      • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
      • Selected third parties including:business partners, suppliers and sub-contractors in connection with the provision of the Fenestra Service to you;
      • Analytics and search engine providers that assist us in the improvement and optimisation of our site;

      We will disclose your personal information to third parties:

      • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
      • If Fenestra Holdings Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
      • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Fenestra Holdings Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


      The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

      All information you provide to us is stored on secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


      You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use from time to time to collect your data. You can also exercise the right at any time by contacting us at

      Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


      The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


      Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


      Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to


      Below we provide details of our cookies policy including the types of cookies we use and purposes for which they are used:

      • Strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided. These cookies are essential for the operation of our website.
      • Performance cookies. These cookies collect information about how our visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works. These cookies collect anonymous information on the pages visited.
      • Functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. These cookies remember choices you make to improve your experience
      • Targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our website’s permission. They remember that you have visited our website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

      The vast majority of web browsers accept cookies. However, you can change your browser settings so that cookies are not accepted. If you do this, you may lose some of the functionality of the website. If you need more information about cookies such as what they do, how they work and how to enable/disable them, please go to .

      Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

      The third party services we use which use cookies are:

      • Google Analytics, Amplitude and Segment. We use Google Analytics, Amplitude and Segment to analyse the use of our websites. Google Analytics, Amplitude and Segment generate anonymous statistical and other information about websites by means of cookies, which are stored on users’ computers. The information generated in relation to our websites is used to create reports about the use of the websites. Google Analytics, Amplitude and Segment will store this information. Google’s, Amplitude’s and Segment’s privacy policy is available online.
      • Social Sharing Tools. We use social sharing tools, widgets and plug-ins to allow our users to interact with different social networks. Cookies provided by Instagram, LinkedIn, Facebook, Twitter, Snapchat, Telegram and Google may collect information about your browser and usage data.